Returns & Product Guarantee

Oops! Did Grandma already purchase this item as a surprise? Do you no longer need the item you purchased? As a part of our loyalty to you, New Horizon Toys offers a “no questions asked” returns policy. No matter what the reason, we are happy to assist you with your return.

• You must first contact us for a return authorization number (RA#)
• Items must be unopened, unused, and we must still be able to sell it
• Items must be sent back within 30 days of your original receipt of the item
• Ensure that returns are adequately packaged, insured, and tracked
• Shipping costs to you are non-refundable; the costs to return the item are your responsibility

Unfortunately, we will not be able to refund items that do not meet the above conditions.

Return Policy for Defective Merchandise

If the item you received has a manufacturing defect or if you received an item different than the one you ordered, please contact customer service (877-589-9117) immediately so we can promptly resolve the issue for you. Upon determining that an item is defective, we will replace it with the identical item at our expense. If the wrong item was shipped to you, we will replace it with the correct item at our expense.

Complete the information below and we will email your RA number and shipping instructions. Once you receive your RA number, be sure to package the item(s) carefully.

If you have received a product that is defective, please complete the form below and we will reply with procedures on how to receive a replacement product.

Your Name:
Your E-mail Address: (required)
Subject:	Product Returns & Exchanges Defective Product
Please include order number and reason for return below: